All Roomexpert orders are processed within 1 business day, though holidays or major weather events can sometimes extend processing time up to 2 days. We use a variety of carriers, from the United States Postal Service to UPS and FedEx. Once we know your address we’ll pick the best one to make sure it gets there as quickly as possible.

Once your package has been shipped you’ll receive an email with your tracking information. That tracking information may not have any activity until that night or early the next day, so don’t worry - your package is on the way! If you ever have any questions about the shipping of your product or are having trouble with the tracking number, just reach out to us at support@roomexpert.store.

We believe you should be 100% satisfied with your products. To return or exchange your order, please contact our customer service team: support@roomexpert.store

We’re sorry about that! If you received a product different from the one that you ordered, please contact us at support@roomexpert.store and we’ll be sure to get you the product you ordered!

Yes! You can cancel at any time, by logging into your account or texting us. Need assistance? Just send us a message at support@roomexpert.store.

We are always happy to help, please email us at support@roomexpert.store. Speak soon! :)